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Write to us or open the chat
The team is there day and night. Pick the channel that suits your question.
Getting started
- Chat 24/7
- On every page; average reply in under 2 minutes.
- support@luckyboom.com for your account and written requests.
- VIP channels
- Private WhatsApp and Telegram, with your manager, for VIP players.
Before you write
A message sent from your account's e-mail is handled faster. That is also the address that counts for KYC, self-exclusion and closure.
- Give your account e-mail and explain the question in a few lines.
- For a withdrawal, finish KYC first: a pending check blocks everything.
- Requests are handled within 2 business days, then count the payment method's own time.
To request from the account's e-mail
- Self-exclusion (effective within 24 hours, 6 months minimum).
- A 7-day break.
- Permanent closure of the account.
- A new password: the link is sent to the registered address.
Carrying over your VIP status
Already VIP elsewhere? Send a screenshot to the chat or to support@luckyboom.com. Your level is carried over, so you do not restart from zero.